Assistant Lodge Manager, Hoedspruit

Duties Acting Lodge Manager in the absence of the Lodge Manager.

Front of House

Inspire, stimulate and lead the FOH team

Maintain the Pan FOH system

Day Sheets / Rooming List / Arrival Report

Reception, Curio Shop and Switch Board

Banking, Invoices and Gratuities

Welcome&Goodbye

Site Inspections– Show Time

Guest Feedback– Centricity Feedback system

Housekeeping

Inspire, stimulate and lead the housekeeping team

Maintain the Housekeeping standards within the Lodge

Spot check of rooms&turndowns

Staff Uniform Control

Lodge Maintenance

Inspire, stimulate and lead the Lodge Maintenance team

Control and supervise the Lodge Maintenance teams

Work closely with the Reserve Maintenance Manager

Preventative maintenance service schedules

Staff Accommodation

Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment&vehicles

Pest Control

Health&Safety

Work closely with the Reserve Security Manager on the Health&Safety management of the Lodge

Head up the Lodge Health&Safety committee

Risk assessments for the Lodge

Firefighting equipment / drill

Provide a safe working environment for all staff

Finance&Budgeting

This includes compiling monthly reports, participate in the budget process and managing budget lines.

Budget expenditure&control

Monthly finance meeting

Human Resources

Staff development and training

Staff management

Staff welfare&staff morale

Inspire, stimulate and lead the team and maintain discipline

Manage leave cycles and training files

Knowledge of food&beverage

Hosting of guest

Guest Delight and bush banqueting

Ensure any negative guest feedback is addressed and solutions found

Requirements

Hospitality management qualification

Minimum 5 years Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment

Strong Operational and Financial experience

High Emotional Intelligence

Hospitality and service training experience

Room Division Experience

Practical with some experience in maintenance

Valid driver’s license and own transport

Strong leadership&mentoring skills

Strong management skills

Problem solving skills

Excellent communication and interpersonal skills (listening skills, verbal communication etc)

Positive attitude, Self-motivated, Confident

Sense of humour

Sense of adventure

Structured manager with experience of leading diverse teams

Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience

Ability to work under pressure and to tight deadlines

Practical with some experience in maintenance

Competent financial and IT skills

High energy levels&drive to get things done

Planning&organizing

An appreciation of other cultures.

Introduce new ideas that will enhance the department and its activities

Computer Skills

IT Skills

Package on offer

Monthly package negotiable depending on experience and qualifications

Live-in position with meals on duty

Pension fund

Staff Lodge nights

Work cycle– 21 days – 7 days off

Annual leave– 15 days

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