Assistant Lodge Manager, Hoedspruit

Luxury 5* Game Lodge close to Hoedspruit is looking for an Assistant Lodge Manager.                   
 
The ideal individual for the position will be detail orientated, passionate about guest delight and enjoy guest interaction.  Furthermore he/she needs to have strong administrative skills and enjoy staff motivation and development. 
 
A good knowledge of maintenance is important. 
 
Candidates for this position should be a natural leader, passionate about people, and also be a very strong verbal and written communicator, as maintaining and building relationships with guests, tour operators and a variety of internal and external stakeholders is vital.

Duties:
 
Acting Lodge Manager in the absence of the Lodge Manager.
Take full responsibility for the management of the following teams. 
 
Front of House:
 
Inspire, stimulate and lead the FOH team
Maintain the Pan FOH system
Day Sheets / Rooming List / Arrival Report
Reception, Curio Shop and Switch Board
Banking, Invoices and Gratuities
Welcome & Goodbye
Site Inspections – Show Time
Guest Feedback – Centricity Feedback system
 
Housekeeping:
 
Inspire, stimulate and lead the housekeeping team
Maintain the Housekeeping standards within the Lodge
Spot check of rooms & turndowns
Staff Uniform Control
 
Lodge Maintenance:
 
Inspire, stimulate and lead the Lodge Maintenance team
Control and supervise the Lodge Maintenance teams
Work closely with the Reserve Maintenance Manager
Preventative maintenance service schedules
Staff Accommodation
Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
Pest Control
 
Health & Safety:
 
Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
Head up the Lodge Health & Safety committee
Risk assessments for the Lodge
Firefighting equipment / drill
Provide a safe working environment for all staff
 
Finance & Budgeting:
 
This includes compiling monthly reports, participate in the budget process and managing budget lines.
Budget expenditure & control
Monthly finance meeting
 
Human Resources:
 
Staff development and training
Staff management
Staff welfare & staff morale
Inspire, stimulate and lead the team and maintain discipline
Manage leave cycles and training files
 
Knowledge of food & beverage:
 
Hosting of guest
Guest Delight and bush banqueting
Ensure any negative guest feedback is addressed and solutions found
 
Requirements:
 
Hospitality management qualification
Minimum 5 years Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment
Strong Operational and Financial experience
High Emotional Intelligence
Hospitality and service training experience
Room Division Experience
Practical with some experience in maintenance
Valid driver’s license and own transport
Strong leadership & mentoring skills
Strong management skills
Problem solving skills
Excellent communication and interpersonal skills (listening skills, verbal communication etc)
Positive attitude, Self-motivated, Confident
Sense of humour
Sense of adventure
Structured manager with experience of leading diverse teams
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
Ability to work under pressure and to tight deadlines
Practical with some experience in maintenance
Competent financial and IT skills
High energy levels & drive to get things done
Planning & organizing
An appreciation of other cultures.
Introduce new ideas that will enhance the department and its activities
Computer Skills
IT Skills
 
Package on offer:
 
Monthly package negotiable depending on experience and qualifications
Live-in position with meals on duty
Pension fund
Staff Lodge nights
Work cycle – 21 days – 7 days off
Annual leave – 15 days