Oncology Care Coordinator, Hilton Gardens

Function Patient services Facility Position Oncology Care Coordinator Introduction

A vacancy exists for an Oncology Care Coordinator based at Life Hilton Private Hospital, reporting to the Finance and Admin Manager. The responsibility of the Oncology Care Coordinator is to facilitate the enhancement of the patient journey through improved coordination for oncology patients by seamlessly integrating currently disjointed aspects of the breast cancer patient Integrated Care Programme (ICP). Improving patient care by supporting the patient in their journey, and the Multidisciplinary Team on patient care activities.

Critical Outputs

Financial Risk Management

Identifying deviations from the clinical pathway Manage the financial risk related to the clinical pathway including clinical pre-assessment, authorisation and re-authorisation (including clinical coding). Support the Patient Services team to close out any funding disputes related to clinical pathway products. Monitor and report on the cost of the event. Analyse trends to identify deviations and influence the responsible persons through presentations and discussion. Knowledge and patient guidance on the funder specific baskets of care available for the patients.

Clinical Risk management

Acting as primary point of contact for patient following initial diagnosis, completion treatment, survivorship and or “end of life care”. Ensuring that patient preferences are presented for consideration by the MDT when finalizing patient treatment plan. Supporting the patient and family with education and support in respect of all care needs as they journey through the Life Healthcare system.

Co-ordination/Facilitation role

Establish and position the Care Coordinator Role in Life Healthcare, with internal & external service providers/stakeholders. Receives referrals from relevant care providers and responds to criteria-based referrals within 8 working hours. Track referred patients aligned to their diagnostic specific health pathway, to ensure all diagnostics and follow-up appointments are booked and facilitate patient transition to next step of their care program. Educates patients by providing information on available care options to empower the patient to make informed decisions and participate in their plan of care/goal setting. Provides emotional support to patients and families to navigate the journey through the relevant care pathway. Track patients’ clinical investigation results, to determine what further action is required whilst liaising with the Doctor and or other members of the Multidisciplinary Team (MDT). Provides administrative support by facilitating MDT meetings including preparing patient notes, images, pathology results, biomarkers etc. and organizing and recording the content of meetings. Updates each patient record aligned to outcome of MDT meetings and communicates with relevant healthcare partners as required. Takes responsibility for all identified Care Coordinator outcomes at MDT meetings and actions in a timely manner by liaising with internal and external healthcare partners. Assesses patient needs for support services and suggest referrals as required, according to patient specific needs. Monitor, coordinate, and track the care of a patient along the clinical care pathways, to improve health, treatment, survivorship and or end of life outcomes. On patient discharge, provide relevant patient and family/relatives education and information. Post-discharge follow-up and monitoring. Completes data reports and patient records according to planned interventions. Assist with clinical trials taking place in the unit. Driving the PROMS compliance and data capturing. Requirements Matric qualification Clinical qualification Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics as Critical Care Assistants or Emergency Care Practitioners or any other qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational courses. Current registration appropriate to relevant Medical Qualification, SANC Computer proficiency Knowledgeable on MS Office and Hospital Information Systems (Impilo etc) Strong organisational skills and ability to prioritize and work independently. High level of empathy and diplomacy 

Advantages:

Knowledge of hospital patient services and billing processes Knowledge and understanding of CPT/CCSA & ICD coding Knowledge of funder contracts, scheme rules, exclusions and benefits Knowledge or clear understanding of hospital industry and practices Competencies Verbal & Written communication skills Problem-solving, analysis and judgement. Resilience, drive & energy. Engaging diversity. Influencing skills. Excellence orientation. Ethical behavior. Building relationships & networking. Customer responsiveness. Team player