Customer Service Hero, Pietermaritzburg

Customer Heroes at Zasttra.com don't just answer questions – they build relationships with our customers and ensure the Zasttra.com can continue to offer the easiest way to shop online. The fast-paced environment at Customer Service means no day is like the next. To fit the profile you need to be an enthusiastic multi-tasker who can maintain a cool and professional approach even in stressful situations. You're used to taking responsibility and using your own initiative, while always having a smile on your face.

We want you to enjoy working with both computers and people – often simultaneously. You should also be a great communicator and eager to stay updated on current campaigns, sales activities and strategies. Last but not least, you have a great interest in everything online.

Your daily work includes handling enquiries (from both sellers and buyers) about online orders, collections and products across every channel – from e-mail and live-chat to telephone calls and regular mail correspondence.