Village Operations Director, Pietermaritzburg

A well-established retirement community in the Pietermaritzburg area is seeking an experienced, compassionate and highly organised Village Manager to oversee the smooth day-to-day operations of the Village.

This role requires a well-rounded professional with strong administrative, operational and people management skills who is able to engage confidently with residents, staff, service providers and management alike.

The successful candidate will play a key role in maintaining the Village’s reputation as a premier retirement community, ensuring high service standards, operational efficiency and a positive resident experience.

Key Responsibilities

Oversee the daily administrative and operational management of the Village

Build and maintain positive relationships with residents and stakeholders

Liaise with the Village Management Committee, Management Association and senior leadership

Manage staff and support service providers within the Village

Oversee maintenance, operational processes and general village administration

Assist with budgeting, reporting, meeting minutes and financial administration

Support and coordinate projects and improvements within the Village

Ensure smooth communication and efficient day-to-day operations

Minimum Requirements

Matric plus a relevant tertiary qualification

Minimum 10 years’ working experience, with at least 5 years in a senior management role within a care facility, retirement environment or service-driven industry

Strong administrative and organisational ability

Excellent communication and interpersonal skills

Professional, calm and approachable leadership style

Ability to manage people with empathy, patience and professionalism

Strong problem-solving and decision-making ability

Computer literacy including MS Word and Excel

Ability to prepare reports, budgets and meeting minutes

Valid driver’s licence

The ideal candidate will be proactive, emotionally intelligent, service-oriented and capable of managing a dynamic environment with maturity and professionalism.

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