Pietermaritzburg - Retail Store Manager

We are seeking an experienced and driven

Retail Store Manager

to lead a dynamic apparel store. This role is responsible for overseeing daily store operations, driving sales performance, delivering exceptional customer experiences, and leading a high-performing team.

Key Responsibilities

Drive store sales to achieve and exceed targets

Analyse sales reports and implement strategies to improve performance

Monitor KPIs including conversion rates, basket size, and foot traffic

Execute promotional campaigns and in-store merchandising strategies

Recruit, train, and develop store staff

Manage staff performance, including setting targets and conducting reviews

Create staff schedules and ensure optimal staffing levels

Foster a positive, motivated, and customer-focused team culture

Ensure exceptional customer service standards are consistently delivered

Handle customer queries, complaints, and escalations professionally

Maintain strong product knowledge across all apparel ranges

Oversee daily store operations, including opening and closing procedures

Manage stock levels, stock takes, and shrinkage control

Ensure visual merchandising standards are maintained in line with brand guidelines

Maintain health&safety and company compliance standards

Manage stock replenishment and stock rotation

Ensure accurate stock control and reporting

Implement visual merchandising plans to maximize product appeal

Personal Attributes

Proven experience as a Retail Store Manager (preferably in apparel/fashion)

Strong sales and commercial acumen

Excellent leadership and people management skills

Ability to analyse data and make informed business decisions

Strong organisational and problem-solving skills

Customer-centric mindset

Proficient in retail systems and Microsoft Office

Preference will be given to suitably qualified Employment Equity candidates, in line with the company's Employment Equity plan.

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