Brookside Co-Ordinator (W), Pietermaritzburg

Overview Exciting New Restaurant

Join our family as we open our brand-new store in Florida Road. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Purpose Manage shift operations and ensure service, quality, and productivity standards are consistently achieved.

Key Responsibilities

Greet customers warmly and create a positive first impression

Take customer orders accurately (in person, drive‑thru, or online pickups)

Present food and drinks neatly, correctly, and on time

Ensure orders match receipts and special requests

Maintain cleanliness of the counter, dining area, and presentation stations

Follow food safety, hygiene, and company standards at all times

Work closely with kitchen staff to ensure smooth order flow

Resolve minor customer concerns politely and escalate when necessary

Restock items such as cups, lids, sauces, and napkins

Competencies

Strong communication and customer service skills

Accuracy and attention to detail

Ability to work in a fast‑paced environment

Time management and multitasking

Teamwork and cooperation

Basic cash‑handling and POS skills

Problem‑solving and adaptability

Good personal hygiene and professionalism

Requirements

Previous supervisory experience preferred.

Strong leadership and organisational skills.

Ability to work independently.

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