OMF Financial Consultant (Edendale Mall), Pietermaritzburg

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description Provides advice on a specific range of products to a specific allocated market and is individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service: Carry out standard customer service activities and handle simple customer inquiries.

Solutions Analysis: Assess compliance with established standards and protocols for routine inquiries.

Receiving Visitors: Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data: Ensure that basic customer details held in the system are accurate, and make notes of follow‑up actions that have been promised, together with notes of actions taken during each sales call.

Customer Needs Clarification: Interview the customer, following a multilevel sales script, to clarify the customer’s requirements.

Customer Relationship Development / Prospecting: Make calls to allocated potential customers to develop relationships and provide a first point of contact for resolving customer queries and complaints.

Operational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Business Development: Carry out routine business development support tasks and assist others by following established procedures.

Sales Opportunities Creation: Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Data Exploration: Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

Network of Influence: Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

Consultative Selling

Customer Feedback Management

Customer-Focused

Customer Service

Customer Understanding

Evaluating Information

Identifying Customer Needs

Identifying Sales Opportunities

Oral Communications

Probing Questions

Qualifying Prospects

Sales Data Management

Sales Software

Strategic Selling

Strengthening Customer Relationships

Competencies

Balances Stakeholders

Builds Networks

Communicates Effectively

Customer Focus

Ensures Accountability

Instills Trust

Interpersonal Savvy

Manages Complexity

Education NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date 01 June 2026 , 23:59

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