Executive Housekeeper, Plettenberg Bay

Job Summary
The executive Housekeeper is responsible for coordinating and supervising daily housekeeping operations on assigned floors or areas to ensure guest rooms, public areas, and back-of-house spaces meet the hotel's cleanliness, presentation, and service standards. The role focuses on leading Room Attendants, maintaining quality control, responding to guest needs, and achieve exceptional guest satisfaction. The Executive Housekeeper is expected to demonstrate professionalism, strong communication skills, and attention to detail while ensuring all housekeeping procedures and safety standards are consistently followed.
Duties and Responsibilities
 
Operational Supervision

• Ensure the smooth and efficient operation of the assigned floor or area.
• Supervise, guide, and support Room Attendants in the execution of their daily duties.
• Allocate guest rooms and deep-cleaning tasks to team members on a daily basis.
• Organise and oversee the room-making and turndown processes.
• Monitor the cleanliness and presentation of guest rooms, corridors, and back-of-house areas.
• Conduct routine inspections of occupied, vacant, and departure rooms, paying special attention to guest preferences and special requests.
• Ensure all housekeeping operations are carried out in accordance with established SOPs and hotel standards.

 
Guest Service & Quality Control

• Deliver a friendly, courteous, and professional service at all times.
• Manage guest requests and VIP arrangements, ensuring timely communication with relevant team members.
• Resolve guest queries and concerns promptly to achieve positive guest outcomes.
• Maintain full knowledge of room categories, amenities, and lodge offerings.
• Ensure consistent quality control and contribute to positive guest satisfaction scores.

 
Administration & Coordination

• Carry out lost and found procedures in accordance with hotel policy.
• Report maintenance defects and repair requirements to the Maintenance Department timeously.
• Assist the Assistant or Executive Housekeeper with training, coaching, and performance monitoring of staff.
• Represent housekeeping team needs and operational challenges to management.
• Maintain accurate records and communication related to housekeeping operations.

 
Health, Safety & Compliance

• Ensure compliance with hotel security procedures, fire regulations, and health and safety legislation.
• Promote safe working practices and correct use of equipment and chemicals.
• Assist other departments as required and maintain positive interdepartmental relationships.

Core Competencies
·         Previous supervisory experience in housekeeping, preferably in a hotel environment
·         Strong leadership and team supervision skills
·         Excellent attention to detail and quality standards
·         Good command of English (verbal and written)
·         Basic computer literacy
·         Strong organisational and time-management skills
·         Guest-focused with a service excellence mindset
·         Ability to resolve problems calmly and effectively
·         Knowledge of housekeeping SOPs, hygiene, and safety standards
·         Professional, reliable, and well-presented
·         Ability to work shifts, weekends, and public holidays
·         Respect for guest privacy and confidentiality

Working Environment
·         Luxury Hotel setting
·         Outdoor and physically active role
·         Shift-based work, including weekends and public holidays
·         Adherence to safety protocols is essential