Customer Relations&Order Processing Specialist, Plettenberg Bay

Customer Relations&Order Processing Specialist Job Role:

Customer Relations&Order Processing Specialist

Reporting to:

Chief Operating Officer (COO)

We’re seeking a highly motivated and customer-focused Customer Relations Assistant to join our team. The successful candidate will provide exceptional service to our clients, manage customer relationships, and will be responsible for the accurate and timeous loading of orders.

Key Responsibilities:

Liaise with independent clients via telephone on a bi-monthly rotation

Understand market dynamics, competitors, and core client needs

Develop reports and insights based on customer interactions

Provide weekly management reports on calls and key insights

Support onboarding of new customers

Escalate and coordinate customer issues with relevant departments

Manage/ track and loading of

all

sales orders placed on various internal systems

Requirements:

2-3 years of experience in a customer care role

Excellent phone and verbal communication skills

Experience with accurate order loading and management

Ability to prioritize and manage time effectively

Knowledge of cell phone accessories and Apple products

Customer-focused with ability to interact with diverse personalities

Familiarity with CRM systems

Ability to work with Microsoft Office (Excel, Word etc)

Knowledge of Xero&Cin7 would be advantageous

Highly motivated and able to work well under pressure

Matric Certificate

Proven references

Ideal Candidate:

Adaptable and able to manage multiple tasks

Self-starter with sequential and proactive thinking

Emotionally intelligent with excellent language skills

Ability to handle complex and sensitive issues

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