Reservationist, Polokwane

Reservationist – H26026

Based: Grobersburg

Salary: R15 000.00 pm

• The Reservationist will be responsible for handling of all room reservation enquiries via telephone, email, and online platforms promptly and professionally.
• Accurately input and manage reservations using the hotel's PMS system (OPERA).
• Maintain up-to date knowledge of room types, rates, promotions, and special packages.
• Ensure guest details and preferences are correctly recorded for a personalized experience. Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations. Upsell room categories and add-on services to maximize revenue.
• Respond to guest queries and requests courteously and efficiently.
• Always follow Hotel policies and standard operating procedures.
• Previous experience in hotel reservations or front office operations (minimum 1-2 years preferred). Proficiency in hotel Management systems (Opera, Protel, or similar). Excellent verbal and written communication skills. Strong customer service and sales orientation

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