Hybrid (Business Consultant&Account Manager)– Limpopo, Polokwane

Main purpose of position The development of business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future/potential customers.

Key performance areas

Consult, negotiate and make progress on deals across all four products to the point of signing with decision makers/business owners

Source viable opportunities to promote the Connect Group Offering to secure required daily/weekly/monthly quote output and build a solid pipeline of opportunities with business owners/decision makers

Focus on securing meetings (confirmed with the decision makers) where the business is currently in the market for a cash management solution

Focus on securing meetings (confirmed with the decision makers) that is currently in contract with a competitor and should form part of your future dated pipeline

Strive to understand your prospects business requirements to effectively provide the correct Connected solution and negotiate past objections

Sell our end-to-end solution and the benefits thereof

Build up a healthy pipeline of opportunity on the CRM system (core suite)

Bring in new business to exceed daily / weekly / monthly / quarterly and annual targets agreed to across Card Connect, Kazang Connect, Capital Connect and Cash Connect.

Manage&retain relationships with key industry influencers

Grow one’s available opportunities via referral business events/tradeshows

Understand the Connect Group offering fully to best consult with your prospect base and ensure maximum client satisfaction once the client is converted.

Assist in transferring the relationship post installation to the Account Manager/Hybrid managing the customer thereafter

Manage prospect's expectation post signing up a Connected Product.

Manage all activity and reporting via core suite and report server daily to effectively manage and secure your prospect base

Managing and actioning ongoing promotions/campaigns/strategic decisions throughout the prospect base

Keep the prospect base appraised of any changes or new product development/services within Connect Group.

Conduct monthly site visits of your current month’s tiers

Maintain an accurate customer data base and call cycle

ADHOC request as and when required

Manage The Customer Portfolio Allocated To You By Ensuring

Manage declared BTV to Actual BTV processed monthly/quarterly/annually

Manage customers not utilizing device and try reducing to a fully active portfolio

Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites

Renewal negotiations to begin @12 months remaining on the current contract

Keep the customer appraised of any changes or new product developments and services

Settlement process is understood, and client is trained on instant access and online client portal, Webflo

Working with Finance on any escalated queries that they require assistance with.

Feedback and quick resolution to customer queries acknowledgement of email within 24 hours and resolution within 48 hours

Training and upskilling of new and existing customers on an ongoing basis

Train the client on the current escalation process on the below

Technical issues

CIT escalations

Settlement/Recon Queries

Contact Centre Support

Contact Centre WhatsApp support

Number of positions available: 1

Commencement Date: Immediately

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