Retail Operations Manager, Dolphin Coast

Description

Primary Responsibilities

Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail sites to ensure smooth, safe, and compliant operations.
Support and manage the Retail Support Officer to deliver outstanding performance.
Monitor and analyse sales, margin, and volume performance across all sites. Identify
underperforming retail sites and implement corrective action plans.
Translate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution.
Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)
Conduct regular audits and follow-ups.
Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.
Provide leadership and support to Area Managers, helping them grow their capabilities.
Promote accountability and alignment with company values.
Identify and implement operational efficiencies and cost-saving initiatives across the network.
Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.
Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.

Requirements of the job:

Qualifications, Experience and Knowledge
Bachelor’s degree in business management, Retail, Operations, or a related field (preferred)
5+ years in a retail operations role, preferably within the retail or FMCG sectors
Experience managing multi-site operations
Strong people management and stakeholder engagement skills

Key Attributes

Highlights

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