Medical Administration Assistant, Sunshine Coast

Medical Administration Assistant (Casual) Anxiety House Sunshine Coast Parrearra, Sunshine Coast QLD Medical Administration (Healthcare and Medical) Casual/Vacation Add expected salary to your profile for insights Low application volume How you match Skills and credentials from the job description Appointment Setting Billing Workcover We are looking for an Administration Assistant to join our team! Anxiety House Sunshine Coast is a team of Psychologists who are committed to helping our clients overcome their anxiety and reclaim their lives, one step at a time. Our team is led by Dr. Emily O’Leary, Managing Director and Amber Rattray Clinical Director, who bring with them an unwavering commitment to providing clients with the highest quality of care. About the Role: You will collaborate closely with our administrative assistants and the Practice Manager daily, promoting a calm and cohesive team environment to maintain seamless clinic operations. Your primary focus will be on providing each client who walks through the door with an unmatched experience while upholding the highest standards of care. Duties will include: Supporting our Practice Manager, Administration and Clinical Team to ensure streamlined processes. Open and Closing of Clinic: Manage the opening and closing procedures of the clinic, ensuring a smooth and secure transition for clients and staff. Front Desk Support: Greet and assist clients, answer phone calls, and manage appointment scheduling. Actioning new referrals and enquiries, process Mental Health Care Plans and ensuring clinicians schedules are full. Assisting with any administration duties to help maintain clinic efficiency. Record Keeping: Maintain accurate and confidential client records, ensuring compliance with privacy regulations. Billing and Payments: Process client payments, process Medicare and Workcover claims, NDIS invoices, and assist with any client billing inquiries. Assisting Clinicians: Provide administrative support to Psychologists, including document preparation, data entry, and other tasks as needed. About you: Previous experience in an administrative role is preferred (1 year experience). There is flexibility around the days/hours for this role, but the role will suit someone who is available to work 2-3 full days a week, including some early starts (8am) and/or later finishes (6pm) with flexibility to cover extra shifts when required. Excellent organizational and multitasking abilities essential Previous experience with Medicare, MHCP, NDIS invoicing is preferred Strong communication skills, both written and verbal High-level of interpersonal skills Attention to detail Strong written and verbal communication skills Professional and personable telephone manner Ability to work independently and as part of a team Can priorities, particularly when there are competing demands Takes pride in being organised and efficient Strong ethical compass and respect for confidentiality High-level of computer literacy Attributes: Empathetic, calm and understanding nature Ability to maintain confidentiality and handle sensitive information Proactive problem solver with a positive attitude Flexibility to adapt to a dynamic work environment What are the benefits? Quarterly social and team events A family friendly, supportive workplace focused on client and team wellbeing Well-developed systems, policies and procedures Competitive rates How to Apply: If you are interested in this opportunity, kindly submit your resume and cover letter detailing your relevant experience to Practice Manager Australian Citizens and Permanent Residents only. Only shortlisted applicants will be contacted.