Hospitality Duty Manager, Port Alfred

Hospitality Duty Manager

Luxury Resort Environment

An exciting opportunity exists for an experienced

Hospitality Duty Manager

to join a high-end resort operation offering premium guest experiences within a unique coastal and nature-based setting. This role is ideally suited to a hands-on hospitality professional with strong leadership capability across

Rooms Division, Housekeeping, and Front Office operations , supported by solid exposure to

Food&Beverage outlets .

The Role As the Hospitality Duty Manager, you will act as the senior operational leader on shift, ensuring the smooth, efficient, and consistent delivery of guest services across all departments. You will play a pivotal role in maintaining service standards, supporting departmental teams, and delivering an exceptional end-to-end guest journey.

Key Responsibilities

Act as the senior manager on duty, overseeing daily resort operations

Lead and support

Front Office, Housekeeping, and Rooms Division

teams to ensure exceptional service standards

Coordinate operational flow between departments to maximise efficiency and guest satisfaction

Serve as the primary escalation point for guest enquiries, concerns, and service recovery

Ensure rooms readiness, cleanliness, presentation, and overall guest comfort at all times

Support Food&Beverage operations during peak service periods

Conduct daily operational briefings and manage effective shift handovers

Ensure compliance with health, safety, security, and operational policies

Monitor guest feedback and implement corrective and improvement actions where required

Candidate Profile The successful candidate will demonstrate:

5+ years’ experience

in hotel or resort operations

Proven leadership experience within

Front Office, Housekeeping, and Rooms Division

Exposure to

Food&Beverage operations

in a supervisory or management capacity

A relevant qualification in Hospitality Management or a related discipline

Strong guest service orientation with a hands-on leadership style

Excellent communication, organisational, and problem-solving skills

Experience using hotel PMS systems and operational reporting tools

Flexibility to work shifts, weekends, and public holidays

Remuneration&Benefits

Basic Salary:

R12,000.00– R15,000.00 per month (depending on experience)

Live-in accommodation provided

Additional benefits to be discussed at interview stage

How to Apply If you are a committed hospitality professional with a passion for operational excellence and guest service, and you meet the above criteria, we invite you to submit your CV for consideration. Att : Butch Mollett– Email: WhatsApp Direct : +27 83 689 4769

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