In-house Travel Consultant, Dolphin Coast

Lodge Collection with Head Offices based in Ballito is looking for an In-House Travel Consultant to manage and execute travel arrangements for guests visiting their portfolio of luxury safari and beach lodges.
 
This role is commercially aware, detail-driven and service-focused, supporting both direct guests and trade partners with flights, transfers, charters and related logistics.

Duties:
 
Quote, book, amend and manage domestic and regional flights
Arrange road transfers, air transfers, charters, and scenic flights
Manage supplier relationships and negotiate preferred rates
Apply margins and commissions in line with agreed pricing strategy
Support reservations and sales teams to improve booking conversion
Issue confirmations, vouchers, and travel documentation
Proactively manage flight changes, delays, and guest disruptions
Maintain accurate booking, invoicing, and reconciliation records
Ensure all travel arrangements align with brand standards
Assist with reporting on travel revenue and performance
Provide professional, timely, and personalised guest communication.
Maintain accurate records, confirmations, and supplier documentation.
 
Requirements:
 
Grade 12
A formal Travel & Tourism Diploma or Degree
Minimum 3–5 years’ experience as a Travel Consultant
Strong knowledge of Southern and East African travel logistics
Experience with luxury, safari, or tailor-made travel preferred
Proven experience quoting and issuing flights and transfers
Familiarity with airline fare structures and routing logic
Proficiency in MS Office and travel booking systems
Excellent written and verbal communication skills
Highly organised with strong attention to detail
Commercially aware and solution-oriented
Calm and professional under pressure
Guest-focused with strong service ethics
Collaborative team player