Operations and Reservation Assistant, Port Elizabeth

Based at the head office (Reservations office) in Port Elizabeth, this junior-level role reports to the Reservations Manager, where you will work alongside a few others in a tightly knit team, finding the opportunity to grow in this field of work.

KEY RESPONSIBILITIES AND DUTIES:

• Processing of all reservations from agents, tour operators, the general public, and sales using Semper.
• Emails are checked daily, then prioritised and completed according to the date received and action needed - both reservations and operations.
• Capturing of Logistic flight details and activity schedules as well as medical and dietary needs.
• Assist the Reservations/ Operations Manager where it may be deemed necessary.
• Posting of payments.
• Attending to any correspondence and emails by customers, clients, and contractors.
• Passing on accurate guest information to relevant.
• Ensure that all relevant administration is kept always updated.
• Standby Duty every second weekend. (Remote access)
• Supporting the operations division in all administrative functions linked to order processing or where it may be deemed necessary.
• Negotiate and finalise prices with the suppliers.
• Find new suppliers both locally and internationally, negotiate terms and supply agreements, and negotiate rebates and discounts.
• Work closely with Lodge staff in Zimbabwe.
• Maintain and keep complete records of all suppliers and clients.
• Negotiate and manage schedules for timely delivery of materials and goods.
• Travel both local and international may be required from time to time.

MINIMUM REQUIREMENTS:

• Matric.
• Minimum 2 years of reservations and /or operations experience gained in a reputable lodge/hotel environment.
• Ability to work effectively in a fast-paced environment.
• Experience with booking systems, especially Semper, is highly advantageous.
• Excellent verbal and written communication skills (in English). The ability to speak German, French, Spanish or Mandarin is highly advantageous.
• Exceptional analytical skills to sift through high volumes of data and information.
• Ability to work sitting down in front of a computer for long hours every day.
• Focus on detail which is a major requirement of the job.
• Must be willing to travel locally and internationally, so a clean criminal history and valid passport are essential.

IN CONCLUSION:

• 100% on-site working model.
• Working hours: Monday to Friday, 08h00 to 17h00 or unless otherwise stated. Stand by every second Saturday.
• Salary: Market-related. Medical Aid contribution: 50% of the main member's contribution is paid by the company.
• Valid driver's license is advantageous.

You may be required to pass an online assessment in order to proceed to the next stage of the recruitment process.

Should you not be contacted within two weeks of submitting your CV, please consider your application unsuccessful.