Managed Services Engineer L1 - Server Support, Walmer

Are you looking for a way to make a difference in your career and that of your team? Do you want to work in an environment where people care about their careers, and where they take time out to help you with your development? We believe we're looking at the right person for this Managed Services Engineer role.

As a Managed Services Engineer, you'll be responsible for managing and maintaining our network infrastructure. You will monitor the health of our server environment in order to ensure that it is running optimally and securely. You will also manage all aspects of server maintenance including hardware upgrades, software installations, configuration changes and troubleshooting issues with servers or services. Your job will involve both day-to-day tasks as well as developing detailed technical knowledge on specific areas of the company's technology stack

Requirements

Monitors client infrastructure and solutions

Identify problems and errors prior to or when they occur

Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction

Investigate first line incidents assigned and identify the root cause of incidents and problems

Fulfil approved requests following agreed procedures

Provide telephonic or chat support to clients when required

Execute approved maintenance activities including patching and configuration changes

Follow the required handover procedures for shift changes to ensure service continuity

Report and escalate incidents where necessary

Ensure the efficient and comprehensive resolutions of incidents and requests

Proactively identify opportunities for work optimisation

Qualifications

• Bachelor’s degree in Computer Science or related field required

Advantageous certifications:

• ITIL certification
• Microsoft Certified Solutions Associate - MCSA
• Microsoft Certified Solutions Expert - MCSE
• Azure Cloud Certification
• AWS Cloud Certification
• VMware & Hyper-V
• SCCM & SCOM
• IP, WINS, DHCP, DNC, etc
• MS-Office, 0365, MS-Windows
• MS-Active Directory
• MS-Windows Server
• MS-Exchange Server
• Backup Certification
• Cisco Certified Network Associate - CCNA
• Security Certification