HC: Shared Services Specialist (12 months Fixed Term Contract), Pretoria

• To establish the Human Capital Shared Services function, with the purpose of improving human capital service delivery, by reducing fragmentation, overlap, duplication and overall costs through standardisation and continuous HC process improvements.

Responsibilities of the Role:

• Establish end-to-end people management processes and provision of day-to-day human capital operational support to ensure high level customer satisfaction and quality service delivery to the business
• Develop a system to manage the timeous processing of all appointments, allowances, salary changes, contracts, exits, invoices, claims, etc.
• Design and implement workflows, protocols and plans (i.e. payroll internal control data, document management workflows, master data business continuity plans, human capital services workflows, system change controls, employment equity data etc.) for process efficiencies and effectiveness of controls
• Design and implement an electronic record and database administration system for all human capital records and ensure compliance with relevant legislative protocols
• Design and establish a personnel filing system with electronic archiving capability
• Introduce a database management best practice (i.e. digital creation, maintenance,
• access, retrieval, disposal, etc.) and a system of communicating human capital
• policy/procedure changes and updates
• Establish and implement the human capital contact service desk functionality with
• the organization and develop the requisite processes
• Design and implement digital reporting and data analytics solutions to enable
• informed and swift decision-making
• Manage delivery of approved projects within time, cost and quality. 2.14 Manage tracking and reporting of service delivery in the HR Shared Services Team according to agreed KPI's/SLAs and other measures agreed to.
• Design reporting framework and compile Human Capital reports to ensure
• Develop and implement Human Capital Shared Service's framework/model and operational plan.
• Lead, manage and develop the HC Shared Services team ensuring an integrated approach to service delivery and collaboration with the HR Systems & HCBP Team and the HC Centre of Excellence
• Conduct as-is analysis of human capital administration processes, recommend and implement appropriate solutions
• Establish and implement innovative digital platforms/systems to manage human capital administration services in the organisation and ensure technology is optimised to best meet HR Shared Services and customer requirements.

Qualifications and Experience:

• Bachelor's Degree in Human Resources, Administration, Social Science or relevant
• Project Management qualification and experience
• 8 years' operational experience in HRIS, Payroll, Administration, and HR Generalist
• This position requires high level expertise and detailed understanding of the different specialist areas within HR
• The successful candidate will be an outstanding analytical thinker with problem-solving ability and absolute planning, organizing, and conflict management skills
• Extensive experience in setting up human capital administration functions
• Demonstrable abilities to apply latest technology and innovation to improve efficiencies in human capital processes
• Experience in maintaining and using human capital information systems
• Experience in designing reporting frameworks and producing human capital reports
• Experience of implementing new initiatives and rolling out new ways of working, using latest technology
• Experience in running complex projects and change management Experience of supervising, coaching and mentoring high performing team members

Knowledge and Skills:

• High level stakeholder management skills gained through working collaboratively with a variety of senior leaders
• Ability to manage diverse stakeholders and create a strong customer centric culture within an HC Shared Services operation
• Evidence of strong knowledge and understanding of human capital administration processes, and proven ability to implement the HC Shared Services, collaborating with HC Business Partnering and HC Centres of Excellence.
• Demonstrable ability to understand, analyse and distil complex information to communicate key facts accurately, succinctly and persuasively
• Proven project management and organisational skills and the ability to manage consultation processes effectively
• Evidence of sound judgement, a people focused and flexible approach
• Well-developed written and oral communication skills, including evidence of the ability to produce high quality, succinct reports and recommendations
• Proficient in MS Office suite.
• Strong operational delivery skills
• Ability to work under pressure and meet deadlines