Service Delivery Manager (Telecoms), Pretoria

Our client in the Telecommunications Industry is looking for a Service Delivery Manager.

Position Overview The SDM will be responsible for ensuring that all SLAs are met for our service and support contracts. The SDM must maintain communication with clients and prepare and present service reports.

Key responsibilities include timely service delivery of customer solutions, accurate reporting, effective communication, team management and building solid relationships.

Key Responsibilities

Management of service delivery cycle

Management of service assurance cycle

Monitor overall performance of services and timelines to deliver

Ensure efficient handover process between sales, procurement and finance

Manage 3rd Party provider service delivery

Establish long‑term relationships with customers, driving loyalty and proactively seeking ways to increase efficiency or save costs

Relevant reporting on process

Incident&Request Tracking

Stock Management

Account Management

Minimum Requirements

Grade 12 essential

Telecoms industry experience non‑negotiable (at least 4 years)

Project Management&Service Management qualification/certification

Solid understanding of the Project Delivery cycle

Exceptional problem‑solving skills and ability to work well independently as well as collaboratively with a team and customers

Good verbal and written communication skills

Code B driver’s licence required

Effective interpersonal and communication skills

Analytical and strategic mind

Customer driven

Send your CV and latest pay slip to

.

ATripleA Recruitment and Temps



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