General Manager, Pretoria, South Africa

We are looking for a General Manager who can take full ownership of a dynamic hospitality business and turn operational excellence into measurable profit.  This role is suited to a proven hospitality operator who is comfortable managing complexity and driving performance across multiple revenue streams.

This is a live-in position due to the nature of the operation. The successful candidate will:

• Be present during peak periods, including weekends and events
• Oversee evening operations where required
• Act as the on-site leader and face of the property

ROLE OVERVIEW:

The resort is a multi-revenue hospitality destination, combining luxury accommodation, conferencing, weddings, dining, wellness, and adventure experiences. We are seeking a commercially driven, operationally strong General Manager to take full ownership of the property and drive:

• Revenue growth across all business units
• Operational excellence and consistency
• Guest experience and brand reputation
• Team performance and accountability
• Cost control and profitability

This is a hands-on leadership role, requiring a GM who thrives in a dynamic, multi-stream environment.

ROLE PURPOSE:

To lead, manage, and optimise all aspects of the resort operation, ensuring:

• Sustainable profitability
• Seamless day-to-day operations
• High service standards across all departments
• Strong team leadership and culture

OPERATIONAL SCOPE:

The General Manager will have full accountability for:

• Accommodation Division
• Food & Beverage
• Conferencing & Corporate
• Weddings & Events
• Wellness & Spa
• Activities & Experiences

KEY PERFORMANCE AREAS (KPIs):

• Revenue & Profitability
• Operational Excellence
• Cost Control
• Guest Experience
• Team Leadership
• Commercial & Sales Focus

EXPERIENCE REQUIRED:

• Minimum 8–10 years' experience in senior hospitality leadership
• Proven experience as a:
  • General Manager / Resort Manager / Lodge Manager
• Strong exposure to:
  • Conferencing
  • Weddings and events
  • Food & Beverage operations
• Strong commercial and financial acumen
• Multi-department operational management
• Leadership and team development
• High attention to detail
• Ability to perform under pressure
• Strong interpersonal and guest engagement skills

PERSONAL ATTRIBUTES:

• Hands-on, visible leadership style
• Calm and solutions-driven under pressure
• Strong sense of ownership and accountability
• Guest-focused with high emotional intelligence
• Operationally disciplined with a commercial mindset