Industrial Operations Engineer, Pretoria
Industrial Operations Engineer, Pretoria
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Pretoria, South Africa -
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About the job Industrial Operations Engineer
Minimum applicable experience (years): 3+ years in Call/Contact Centers 2+ years Management Skills and Knowledge
(essential): Excellent English skills, with a neutral accent CRM system experience (Salesforce) Conflict management Understanding of sales, conversion rates Process adherence, concerning software and hardware BCEA Managing and implementing poor performance Responsibilities: Optimize the contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the businessDrive change and optimization objectively, based on various data points. Responsible for ensuring the optimal functioning, procedures, systems and data of a contact center, which will include daily operations, capacity planning and reporting.
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Minimum applicable experience (years): 3+ years in Call/Contact Centers 2+ years Management Skills and Knowledge
(essential): Excellent English skills, with a neutral accent CRM system experience (Salesforce) Conflict management Understanding of sales, conversion rates Process adherence, concerning software and hardware BCEA Managing and implementing poor performance Responsibilities: Optimize the contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the businessDrive change and optimization objectively, based on various data points. Responsible for ensuring the optimal functioning, procedures, systems and data of a contact center, which will include daily operations, capacity planning and reporting.
#J-18808-Ljbffr
Highlights
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Company nameBoardroom Appointments -
Job positionIndustrial Operations Engineer
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Industrial Operations Engineer has been posted in the Pretoria Engineering category on Locanto.
If you’re still wanting to browse, there is so much to explore in the Engineering category! Take a look at the ads Civil Engineer/Engineering Technician, Pretoria, Electronic Engineer Software (ZB), Pretoria and Technical Lead Engineer: Digitization/Control Systems in Pretoria to discover more of what you’re looking for. In total, we have 81 ads in Engineering in Pretoria on Locanto classifieds.
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