Short-Term Claims Manager | Waterkloof

Overview

Are you a seasoned insurance leader ready to drive results in a dynamic claims environment? Our client is seeking an experienced Short-Term Claims Manager to lead and manage the full claims operations across all short-term insurance lines, including Building, Contents, and Portable Possessions. This strategic role is central to delivering excellent customer outcomes, enhancing operational efficiency, and cultivating a high-performing claims team. We’re looking for a driven individual with a strong background in short-term claims and a passion for innovation, compliance, and leadership.Key Responsibilities

Oversee and manage all aspects of the claims process– from first notification of loss (FNOL) through to final resolution. Ensure service levels, key performance indicators, and regulatory requirements (including FAIS and TCF) are consistently met. Optimize and streamline operational workflows and systems for efficiency and effectiveness.Use data-driven insights from dashboards and reporting to implement strategic improvements. Identify trends, operational risks, and gaps in the claims process; implement targeted enhancements. Lead, mentor, and develop a high-performing claims team, fostering accountability and excellence. Personally manage high-risk or complex claims to ensure timely and professional resolution.Build and maintain strong relationships with external service providers, assessors, and partners to ensure cost-effective claims fulfillment. Foster a culture focused on innovation, service excellence, and continuous improvement. Support senior leadership with planning, budgeting, reporting, audits, and other strategic initiatives.Requirements

Matric / Grade 12. FETC: Short-Term Insurance (NQF Level 4). RE5 Certification. RE1 Certification. Fully FAIS Fit and Proper for the relevant role. A tertiary qualification in a related field is advantageous. 5–10 years’ experience in short-term claims, including at least 3 years in a leadership/operations management role.Proven ability to drive team performance, efficiency, and profitable outcomes. Strong technical knowledge of home/property insurance and the end-to-end claims lifecycle. Skilled in using claims systems, analytics dashboards, and performance metrics. Confident communicator, strong leader, and strategic thinker.In-depth understanding of compliance, governance, and risk management within the insurance sector.

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