Billing Administrator – NxaTel, Menlo Park

NxaTel is looking for a mature, detail-oriented, and highly accountable Billing Administrator to join our growing team. This role is critical to ensuring accurate customer billing, collections, payment management, and professional handling of all billing-related customer queries.

The ideal candidate must be able to work under pressure, manage deadlines effectively, and maintain a high level of professionalism while supporting the company’s financial operations.

• Process and manage customer billing through Zoho Books and Zoho Billing systems
  

• Ensure invoices, subscriptions, and billing records are accurate and up to date
  

• Manage collections and customer payment follow-ups
  

• Manage and monitor payments through NxaTel payment portals and billing systems
  

• Reconcile customer payments, debit orders, EFTs, and portal transactions
  

• Handle billing-related customer support queries via email professionally and timeously
  

• Monitor overdue accounts and escalate where necessary
  

• Resolve billing discrepancies and payment allocation issues
  

• Maintain accurate financial and customer records
  

• Work closely with Sales, Support, and Service Delivery teams to resolve account-related matters
  

• Ensure adherence to internal billing and collections processes
  

• Assist with monthly billing cycles, reporting, and account reconciliations
  

• Experience in billing, finance administration, collections, or payment processing
  

• Experience working with Zoho Books, Zoho Billing, payment gateways, or similar accounting systems is advantageous
  

• Strong communication and professional email etiquette
  

• Strong collections and payment follow-up ability
  

• Mature, responsible, and professional
  

• Ability to work under pressure in a fast-paced operational environment
  

• Strong attention to detail and accuracy
  

• Good problem-solving and organisational skills
  

• Willingness to learn, grow, and contribute to the company long term
  

• Team player with a strong sense of accountability
  

• High level of ownership and urgency
  

• Able to manage difficult customer conversations professionally
  

• Comfortable working with targets, deadlines, and operational processes
  

• Positive attitude and growth mindset
  

• Reliable and dependable under pressure
  

In-office role based in Johannesburg, South Africa.