IT Support Specialist, Jet Park

.fit_to_content{width:%;height:auto}Your roleTo provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications.Support end users and deliver IT services in the areas of Microsoft , MS Teams, PC support, LAN and WAN, video conferencing etc.Hands-on practice on Microsoft Power platform services including Power automate and power app.Microsoft SharePoint online administration (Intermediate level).Mobile devices support including the mobile device management.Provide hands on support to our specialist team with server, network, and telephony infrastructure.Maintain Asset Management database in ServiceNow with accurate records of IT assets.To be fully compliant to IT Security guidelines, procedures & policies referring to Atlas Copco Way.Manage vendor relationships to ensure timely delivery and quality of service.Communicate effectively with stakeholders to ensure alignment of IT services with business objectives.Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.To succeed, you will need Minimum of 2 years’ experience in similar role.Strong knowledge of computer hardware, software, and network systems.Troubleshooting PC’s, laptops (Dell and HP experience).Mobile devices management and support.Hands on experience with Microsoft , especially MS Teams, MS Outlook, OneDrive & SharePoint.Experience with vendor management and project participation is a plus.Experience working in a global or multi-site environment.University degree or equivalent competence gained through experience.ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable.Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus.In return, we offer Culture of trust and accountabilityLifelong learning and career growthInnovation powered by peopleComprehensive compensation and benefitsHealth and well-beingJob location

On-Site
This role requires you to work on-site at our office in Jet Park, Boksburg, South Africa (ZA). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Taryn Calsey Africa