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1288 Operations Engineer (Advanced), Menlyn

-25.7842 28.2756
Menlyn, South Africa
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Description

ESSENTIAL SKILLS:

Experience in Shell, Pearl, JavaScript and a higher programming language e.g. Java (5 years +)
Experience in IT Event Management solutions like ServiceNow ITOM, BMC TrueSight, etc.
Technical knowledge and experience in IT Operations Management solutions (ITOM)
Any additional responsibilities assigned in the Agile Working Model (AWM)Team Charter

ADVANTAGEOUS SKILLS:

In-depth working knowledge of IT Infrastructure and Platforms - Operating systems like Linux and Windows,
Networks, Platforms like Databases, Web technologies, and Cloud technology (AWS, Azure, Google)
Experience and implementation of ITIL v4 especially for the processes Problem, Incident, Change (PIC) and
Manage Events
Ability to conceptualize complex information and perform detail analysis when required
Experience with the Agile Methodology
Understanding and implementing automation to increase efficiency and handle repetitive tasks
Balancing technical skills with business acumen to align IT goals with business objectives
Building and maintaining strong relationships between IT and the business
Excelling in clear communication and working well with teams across the organization
Being able to identify, analyse, and resolve issues efficiently
Excellent analytical and problem-solving skills
Excellent communication skills at senior engagement levels
Ability to relate and interact with a variety of stakeholders at different organisational levels internationally
Strong interpersonal skills, including intercultural understanding
Able to work under pressure and be resilient in stressful situations. Remaining calm and patient in stressful situations or when dealing with challenging issues
Must be self-motivated and open to learn independently (including learning new tools/applications/systems)
Proactive and be able to provide new ideas for improvement of processes and work methods Self-starter
Flexibility to take up different tasks in the team and be a team player
Approaching problems in a systematic way and finding innovative solutions
Collaborating effectively with others to achieve common goals
Always considering the impact on the customer and striving to enhance their experience
The ability to mediate disputes and find mutually acceptable solutions
Willing and able to travel international when required

ROLE & RESPONSIBILITIES:

Support migration/transformation & continuous enhancement of Inter-company IT Cost Charging modelin ServiceNow
Continuous enhancement of SeviceNow IT Operations Management (ITOM) solution by deeper integration into
ServiceNow Config and Service Management
Support the monitoring solutions to integrate to ServiceNow ITOM
2nd and 3rd Level Support for the company ServiceNow ITOM solution, in special Event Management and Workflow
Engine for Monitoring Ordering Portal
Collecting of requirements related to new monitoring functions of the company IT departments
Developing of enhancements, defined in user stories together with our providers (Event Management, Intercompany
IT Cost Charging model, and any new technologies/systems introduced in the product)
Supporting of our company ServiceNow ITOM customers regarding needed usage in the company Operations
Management environment.
Responsible for all required documentation including Operations manual, security, test concept etc.
Testing
Perform the role of subject matter expert (SME) on ITOM
Creating and updating documentation of user guides and guidelines including operations manuals.
Submitting, updating, and maintaining knowledge articles related to key topics included in the scope of services supported.
Supporting IT governance and audit requirements to maintain compliance and operational integrity.
Interacting with clients such as IT service consumers, suppliers, and users to maintain service quality and manage relationships.

QUALIFICATIONS/EXPERIENCE:

Fluent English-speaking, including business reading and writing
Proven programming skills
Information technology qualification (Degree, Diploma, Certificate)
ServiceNow certifications (ITOM)
Min. ~ 5 years working experience in IT Operations Management

Submit your CV to: and Subject line Role title

Highlights

Company name

Imizizi
Job position

1288 Operations Engineer (Advanced)

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