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Senior Specialist CX & UX Designer, Pretoria

-25.7459 28.1879
Pretoria, South Africa
Last edited: yesterday
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Description

Are you a visionary CX/UX leader who thrives on solving complex problems and shaping meaningful user experiences at scale?

An exciting opportunity awaits for a Senior Specialist CX & UX Designer to play a pivotal role in transforming how services are designed and delivered within a highly impactful, large-scale environment. This role is ideal for someone who can think strategically, lead confidently, and deliver user-centered solutions that truly make a difference.

You’ll be at the forefront of digital transformation, driving innovation, influencing strategy, and leading multidisciplinary teams to create seamless, intuitive, and impactful experiences for both customers and employees.

Key Responsibilities:

• Shape, design, and guide customer and user experience strategies to solve complex problems.

• Lead the development of complex, multifaceted business process solutions.

• Ensure that CLIENT’S services are structured according to the needs, expectations, and behaviors of both customers and employees.

• Provide thought leadership in embedding user- and human-centered design principles throughout the organization.

• Drive user research and innovation initiatives to create impactful, user-focused experiences that contribute to business growth.

• Translate consolidated feedback and insights into strategic design solutions that enhance service delivery, improve accessibility, and encourage voluntary compliance.

• Operate at a strategic level, influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects to deliver consistent, intuitive, and seamless experiences across all customer and employee interactions.

• Lead multidisciplinary design and engineering teams.

Process:

• Ensure customer and user input is integrated across all business design domains.
• Develop and maintain comprehensive UX and UI design systems, as well as service design standards and principles.
• Establish effective connections between customer experience research and functional design implementation.
• Provide strategic design leadership for digital and process-driven service initiatives with a focus on the customer perspective.
• Facilitate service design sprints and co-design workshops in collaboration with internal and external stakeholders.
• Support the end-to-end management of the service lifecycle, from discovery through delivery and ongoing improvement.

Governance:

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People:

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.

• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance:

• Implement and monitor financial control, management of costs and corporate governance in area of specialization.

Requirements

• Honors or Master’s degree in UX Design, HCI, Computer Science, Public Administration, or a related field.

• 8+ years of experience in UX/UI or CX designs, with at least 3–4 years ideally at operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries.

• At least 3-4 years’ experience in designing end-to-end business process solutions, integrating CX and UX design principles to ensure solutions are intuitive, user-friendly, and aligned with customer needs,

• Between 3-4 years’ experience in leading large complex and multi-facet design projects.

• Between 3-4 years’ experience overseeing and mentoring cross-functional teams of technical specialists, ensuring alignment between business objectives, technical feasibility, and user experience.

• Solid experience in establishing process governance framework

• Solid experience in dealing with and interacting with executive leadership within an organization

• Proven extensive business process management experience.

Highlights

Company name

Sabenza IT & Recruitment
Job position

Senior Specialist CX & UX Designer

Ad ID:

8750101405
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