Junior Debt Collector, Menlo Park

Job Description
Junior Debt Collector
Location

About the Role

NxaTel is looking for a driven and resilient Junior Debt Collector to join our growing operations team.

This role is focused on customer collections, payment follow-ups, billing dispute resolution, and assisting customers with account-related queries. The successful candidate will work closely with our Legal, Billing, and Customer Service teams to ensure outstanding accounts are recovered professionally and efficiently.

We are looking for someone who is hardworking, confident, accountable, and able to perform well under pressure in a fast-paced environment.

Key Responsibilities

• Follow up on overdue customer accounts via calls, email, tickets, and WhatsApp
  

• Handle collections and payment recovery processes
  

• Work closely with the Legal team on escalated collection matters
  

• Book meetings with customers to negotiate payment arrangements
  

• Visit customers where required for payment collection and account discussions
  

• Handle customer billing disputes through the ticketing and call system
  

• Act as the first line of support for customer account and billing-related issues
  

• Escalate unresolved matters according to company processes
  

• Ensure all collection activities are updated accurately on CRM and billing systems
  

• Meet daily, weekly, and monthly collection targets
  

• Maintain professionalism and strong customer communication at all times
  

RequirementsRequirements

• Previous collections, customer service, billing, or call centre experience advantageous
  

• Strong communication and negotiation skills
  

• Comfortable handling difficult conversations with customers
  

• Able to work under pressure and meet strict deadlines
  

• Strong administrative and follow-up skills
  

• Good attention to detail
  

• Computer literate
  

• Professional and well-presented
  

• Valid driver’s license advantageous
  

Personality & Culture Fit

We are looking for someone who:

• Is hardworking and proactive
  

• Is not afraid of challenges
  

• Can work in a high-pressure environment
  

• Takes accountability seriously
  

• Is confident following up persistently
  

• Has a strong sense of urgency and ownership
  

• Wants to grow within the company
  

What We Offer

• Opportunity for growth within a fast-growing technology company
  

• Exposure to legal, finance, and customer operations
  

• Supportive and performance-driven environment
  

• Hands-on operational experience in a real-time business environment
  

Apply

Send your CV to with the subject line:

Application – Junior Debt Collector

Benefits

Requirements
Requirements Previous collections, customer service, billing, or call centre experience advantageous Strong communication and negotiation skills Comfortable handling difficult conversations with customers Able to work under pressure and meet strict deadlines Strong administrative and follow-up skills Good attention to detail Computer literate Professional and well-presented Valid driver’s license advantageous Personality & Culture Fit We are looking for someone who: Is hardworking and proactive Is not afraid of challenges Can work in a high-pressure environment Takes accountability seriously Is confident following up persistently Has a strong sense of urgency and ownership Wants to grow within the company What We Offer Opportunity for growth within a fast-growing technology company Exposure to legal, finance, and customer operations Supportive and performance-driven environment Hands-on operational experience in a real-time business environment Apply Send your CV to with the subject line: Application – Junior Debt Collector