Billing Administrator – NxaTel, Menlo Park

Job Description
Billing Administrator – NxaTel
Role Overview

NxaTel is looking for a mature, detail-oriented, and highly accountable Billing Administrator to join our growing team. This role is critical to ensuring accurate customer billing, collections, payment management, and professional handling of all billing-related customer queries.

The ideal candidate must be able to work under pressure, manage deadlines effectively, and maintain a high level of professionalism while supporting the company’s financial operations.

Key Responsibilities

• Process and manage customer billing through Zoho Books and Zoho Billing systems
  

• Ensure invoices, subscriptions, and billing records are accurate and up to date
  

• Manage collections and customer payment follow-ups
  

• Manage and monitor payments through NxaTel payment portals and billing systems
  

• Reconcile customer payments, debit orders, EFTs, and portal transactions
  

• Handle billing-related customer support queries via email professionally and timeously
  

• Monitor overdue accounts and escalate where necessary
  

• Resolve billing discrepancies and payment allocation issues
  

• Maintain accurate financial and customer records
  

• Work closely with Sales, Support, and Service Delivery teams to resolve account-related matters
  

• Ensure adherence to internal billing and collections processes
  

• Assist with monthly billing cycles, reporting, and account reconciliations
  

RequirementsRequirements

• Experience in billing, finance administration, collections, or payment processing
  

• Experience working with Zoho Books, Zoho Billing, payment gateways, or similar accounting systems is advantageous
  

• Strong communication and professional email etiquette
  

• Strong collections and payment follow-up ability
  

• Mature, responsible, and professional
  

• Ability to work under pressure in a fast-paced operational environment
  

• Strong attention to detail and accuracy
  

• Good problem-solving and organisational skills
  

• Willingness to learn, grow, and contribute to the company long term
  

• Team player with a strong sense of accountability
  

Preferred Attributes

• High level of ownership and urgency
  

• Able to manage difficult customer conversations professionally
  

• Comfortable working with targets, deadlines, and operational processes
  

• Positive attitude and growth mindset
  

• Reliable and dependable under pressure
  

Location

In-office role based in Johannesburg, South Africa.

Benefits

Requirements
Requirements Experience in billing, finance administration, collections, or payment processing Experience working with Zoho Books, Zoho Billing, payment gateways, or similar accounting systems is advantageous Strong communication and professional email etiquette Strong collections and payment follow-up ability Mature, responsible, and professional Ability to work under pressure in a fast-paced operational environment Strong attention to detail and accuracy Good problem-solving and organisational skills Willingness to learn, grow, and contribute to the company long term Team player with a strong sense of accountability Preferred Attributes High level of ownership and urgency Able to manage difficult customer conversations professionally Comfortable working with targets, deadlines, and operational processes Positive attitude and growth mindset Reliable and dependable under pressure Location In-office role based in Johannesburg, South Africa.