Employee Relations Officer: Grievances&Compliance, Pretoria

Our client is recruiting for an Officer: Employee Relations to be responsible for facilitating and coordinating Employee Relations services, ensuring compliance with applicable legislative frameworks, policies, and resolutions within the entity.

Qualifications and Experience

Bachelor’s Degree/ Advanced Diploma in Human Resources Management or Labour Relations related qualification.

Relevant 3 years’ experience in a Human Resource environment.

Key Performance Areas Provide Effective Employee Relations Services Across the Organisation

Administer and investigate grievances.

Participate in the facilitation, initiation and investigation of misconduct cases.

Ensure compliance with applicable legislative framework, policies, resolutions, plans and strategies relating to employee relations.

Document Control

Maintain ER records of daily activities.

Maintaining an effective filing system.

Ensure that the filing system is always up-to-date and functional.

Ensure the retrieval of information at all times as requested in the office.

Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.

Acknowledge the receipt of documentation, apply a file number allocation, record data onto computer system and file appropriately.

Reporting

Reporting in respect of grievances, disciplinary cases, CCMA and Labour Relations disputes for management consideration.

Consolidate misconduct and industrial action reports for management consideration.

Facilitate the reporting on employment equity processes.

Monitor statistical records in respect of grievances, disciplinary and disputes handled within the department. (Statistical breakdown is normally required at the end of the year.

Stakeholder Management

Form part of the team that provides employee relations-related advice to employees

Promote sound labour relations awareness within the organisation through training and management directives.

Liaise with business stakeholders to obtain and share data and information required.

Maintain healthy relationships with all stakeholders.

Follow up and resolving all queries, following up and making recommendations on which corrective actions are appropriate.

Coordinate and facilitate responses requested from the department both internally and externally.

Follow up and feedback to all employees, branches and third parties to keep them updated on a status of the query.

Respond to queries within the predefined turnaround times.

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