Billing Administrator– NxaTel, Pretoria

Billing Administrator– NxaTel Full Time | Menlo Park, South Africa

Role Overview NxaTel is looking for a mature, detail‑oriented, and highly accountable Billing Administrator to join our growing team. This role is critical to ensuring accurate customer billing, collections, payment management, and professional handling of all billing‑related customer queries. The ideal candidate must be able to work under pressure, manage deadlines effectively, and maintain a high level of professionalism while supporting the company’s financial operations.

Key Responsibilities

Process and manage customer billing through Zoho Books and Zoho Billing systems

Ensure invoices, subscriptions, and billing records are accurate and up to date

Manage collections and customer payment follow‑ups

Reconcile customer payments, debit orders, EFTs, and portal transactions

Handle billing‐related customer support queries via email professionally and timely

Monitor overdue accounts and escalate where necessary

Resolve billing discrepancies and payment allocation issues

Maintain accurate financial and customer records

Work closely with Sales, Support, and Service Delivery teams to resolve account‑related matters

Ensure adherence to internal billing and collections processes

Assist with monthly billing cycles, reporting, and account reconciliations

Requirements

Experience in billing, finance administration, collections, or payment processing

Experience working with Zoho Books, Zoho Billing, payment gateways, or similar accounting systems is advantageous

Strong communication and professional email etiquette

Strong collections and payment follow‑up ability

Mature, responsible, and professional

Ability to work under pressure in a fast‑paced operational environment

Strong attention to detail and accuracy

Good problem‑solving and organisational skills

Willingness to learn, grow, and contribute to the company long term

Team player with a strong sense of accountability

Preferred Attributes

High level of ownership and urgency

Ability to manage difficult customer conversations professionally

Comfortable working with targets, deadlines, and operational processes

Positive attitude and growth mindset

Reliable and dependable under pressure

Benefits

UIF

Provident Fund

Location In‑office role based in Johannesburg, South Africa.

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