AV Field Service Technician (Telecommunications), Pretoria

Our client in the Telecommunications industry is looking for an AV Field Service Technician who is responsible for attending to all calls logged by clients, providing remote/telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.

Key Responsibilities

Responding to calls logged by clients

Providing remote/telephonic support

Scheduling site visits within a client's Service Level Agreement Mean‑Time‑To‑Respond time

Resolving an issue within a client's Service Level Agreement Mean‑Time‑To‑Repair time

Understanding each client's Service Level Agreement contract and adhering to the required service

Scheduling and completing preventative maintenance, including compiling full maintenance reports after work is completed

Advanced fault‑finding

Comprehensive knowledge of wiring, cable termination and best practice standards

Video conferencing and audio‑visual equipment configuration

Preparing properly before attending to a site

Liaising with suppliers and senior staff to resolve issues

Doing installations when no field service work is required

Being available to work overtime when required

Being available to travel for work when required

Being on stand‑by when required

Completing training when not attending to a client

Requirements

Senior Certificate (Essential)

A minimum of 2–4 years audio‑visual experience

Strong knowledge of audio‑visual systems

AMX, Crestron and Clear One qualification a strong advantage

Must have a valid driver’s licence

Send your CV and latest pay slip to

ATripleA Recruitment and Temps

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