Job: Case Management Graduate, Pretoria

The FAIS Ombud Graduate Recruitment Programme is a structured 12-month graduate programme designed to develop competent trainee entrants into the labour market. Successful candidates will work under dedicated mentors within the Case Management/Adjudication Department and receive competency-based training in dispute resolution, stakeholder engagement, case evaluation, and adjudication processes within the financial services sector.

Responsibilities

Facilitate fair negotiations and settlements in dispute resolution

Engage respectfully with stakeholders involved in cases

Analyse evidence and arguments objectively during case evaluation

Adjudicate cases efficiently and manage workload effectively

Maintain confidentiality and security of case information

Ensure fairness, impartiality, and ethical decision-making

Communicate rulings and legal concepts clearly

Participate in mentorship and competency‑based training programmes

Qualifications

South African citizen with a valid South African ID documentLLB degree

PLT (Practical Legal Training) will be an advantage

Strong academic background

Passion for public service and interest in the financial sector

Able to work in a stressful environment and willing to work extra hours

Energetic, self-driven, and deadline-driven

Hiring organization Employment Type:

Internship

#J-18808-Ljbffr