Reservations/ Sales / Bookings&Client Liaison Coordinator, Pretoria

We are seeking a professional, organised, and customer-focused Reservations / Bookings&Client Liaison Coordinator to join our team. The successful candidate will be responsible for managing bookings and reservations, maintaining excellent client relationships, coordinating schedules, and ensuring smooth communication between clients and internal departments.

The ideal candidate must have strong administrative abilities, excellent communication skills this position requires a canidate that has experience in sales, and the ability to work accurately in a fast-paced environment while delivering exceptional client service.

Minimum Requirements

Grade 12 / Matric

Relevant administrative, customer service, or coordination qualification will be advantageous

Minimum of 2 years’ experience in Sales, reservations, bookings, administration, and or client liaison roles

Strong computer literacy, including Microsoft Office (Word, Excel, Outlook)

Excellent verbal and written communication skills

Strong organisational and time-management abilities

Ability to work under pressure and manage multiple tasks simultaneously

Professional and well-presented

Afrikaans and English speaking (advantageous)

Valid driver’s licence

Key Responsibilities

Manage all bookings, reservations, and scheduling arrangements

Communicate professionally with clients regarding bookings, confirmations, and queries

Coordinate appointments, meetings, and client requirements

Maintain accurate booking and client records

Follow up with clients regarding confirmations, changes, and feedbackEnsure all reservation details are captured accurately and timeously

Liaise with internal departments to ensure smooth service delivery

Handle client complaints and queries professionally and efficiently

Assist with administrative duties and general office coordination

Prepare reports, schedules, and booking summaries when required

Maintain a high level of customer service and professionalism at all times

Duties that include Sales and Sales administration

Key Competencies and Skills

Excellent communication and interpersonal skills

Strong attention to detail and accuracy

Customer-service orientated

Strong coordination and multitasking abilities

Problem-solving and conflict-resolution skills

Ability to work independently and within a team

Professional telephone etiquette

Reliable, organised, and proactive

Advantageous

Experience working on booking or reservation systems i.e. Bookings.com

Previous experience in hospitality, travel, events, or service industries

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