Learning&Impact Officer, Pretoria

Learning&Impact Officer (Job Reference: 2025-Q2-Learn_Impact-09046) Organisation Description:

Technovera is an innovative tech scale-up that focuses on technology inclusion through the development of simple technologies to improve last-mile access in Africa. The organisation has developed Pelebox, a smart locker system that enables patients to collect their repeat chronic medication in under 30 seconds instead of waiting hours on queues at public clinics. We are growing the team as we ramp up the number of communities we serve. Our mission is to develop, promote and scale inclusive technologies, solving challenges of access to quality healthcare in Africa.We are looking for a "Learning&Impact Officer" to co-develop, lead, and enhance our internal learning and reflection processes, ensuring continuous organisational improvement and maximised social impact delivery. This role is essential in fostering a vibrant culture of ongoing learning, enabling our teams to systematically analyze experiences, identify root causes of challenges, and proactively implement solutions. By doing so, this officer will play a critical role in helping us avoid repeating mistakes and consistently identifying new opportunities for strategic growth and operational excellence across all business activities, including operations, field services, and client engagement and management.The Learning&Impact Officer will be responsible for the end-to-end management of our impact data, encompassing everything from meticulous data collection and insightful basic analysis to collaborating with external specialists for comprehensive impact measurement and rigorous evaluation. This individual will serve as a key custodian of our overall impact reporting and measurement framework, ensuring that our bi-annual reports are not only robust and data-driven but also insightful and compelling. These reports will effectively communicate our progress and achievements to both internal stakeholders, fostering organisational alignment, and external partners, funders, and clients, building trust and demonstrating tangible value.If you are skilled and interested in working for a tech-enabled scale-up operating at the intersection of Access to Quality Healthcare, Digital Technology, and Social Impact, then Technovera might be your new home. Duties, Functions and Responsibilities:

Learning&Reflection:• Co-develop, implement, and lead frameworks and methodologies for ongoing internal learning and reflection across all business functions (e.g., operations, field support, client management). This includes designing structured processes for post-project reviews, incident analysis, and cross-functional knowledge sharing.• Facilitate regular, engaging learning sessions, interactive workshops, and comprehensive debriefs to systematically extract actionable insights from both project successes and unforeseen challenges. This promotes a dynamic culture of continuous improvement where feedback loops are actively closed.• Design and lead regular learning sessions (e.g., monthly “Lessons Learned” workshops, quarterly reflection roundtables) to surface successes, challenges, and root‐cause analyses across all teams. • Develop and maintain a repository of case studies, post‐mortem reports, and best‐practice documents to ensure organizational memory and prevent repeated mistakes.• Document and strategically disseminate lessons learned, best practices, and innovative solutions across the organization. This ensures critical organisational knowledge retention and its practical application, significantly preventing the recurrence of past mistakes and fostering a proactive problem-solving environment.• Partner with team leads to embed “pause and reflect” moments into project timelines (e.g., mid‐sprint check‐ins) so that insights are captured in real time. • Work closely with the leadership team to translate complex learning insights into clear, actionable strategies. This involvesguiding strategic focus areas and operational adjustments that directly contribute to maximising our social impact in our communities.• Identify and champion opportunities for process and operational improvements based on concrete learning outcomes and data-driven reflections, driving efficiency and effectiveness. • Monitor the implementation of learning outcomes, track whether proposed changes are adopted, and report on adoption rates and impact.• Model a culture of curiosity, asking probing questions, and normalizing “failure post‐mortems” so that teams feel safe surfacing issues without fear of blame. Impact Measurement&Data Management:• Lead the design and implementation of qualitative and quantitative field data collection processes, working closely with the Field Support and Client Support teams to ensure robust data capture. • Train and mentor field staff on best practices for accurate, ethical, and timely data gathering,including informed consent procedures, consistent coding of qualitative notes, and regular calibration exercises to minimize inter‐rater variance.• Train and mentor field staff on best practices for accurate, ethical, and timely data gathering, including informed consent procedures, consistent coding of qualitative notes, and regular calibration exercises to minimize inter‐rater variance. • Establish data‐quality checks (e.g., weeklyspot audits, monthly data‐cleaning sprints) to ensure completeness, reliability, and validity of incoming data before it enters the central database.• Co-develop and maintain an excellent impact management dashboard and reports in collaboration with the software development team, ensuring data accessibility and real-time insights. • Act as the primary internal contact for external impact partners, auditors and specialists, coordinating dataprovision and ensuring compliance for the publication of bi-annual impact reports.• Maintain an up‐to‐date data dictionary and codebook for all impact indicators (e.g., “time saved per patient,” “locker utilization rates,” “client satisfaction scores”) to guarantee consistency across reporting periods. • Manage data processing, cleaning, and organisation to ensure data integrity and readiness for analysis and reporting.• Conduct basic data analysis to identify trends, patterns, and initial insights related to our impact. Coordinate data analysis cycles: aggregate raw field data, perform basic descriptive statistics (e.g., frequency distributions, trend lines), and highlight key findings in narrative form that underscore programmatic strengths and areas for improvement.• Oversee the ongoing configuration, maintenance, and user permissions of the impact management dashboard—ensuring data security, role‐based access, and timely software updates. • Develop and enforce data governance policies: backup schedules, data‐retention timelines, anonymisation protocols, and version control for key documents (e.g., codebooks, indicator definitions).• Grow into a comprehensive impact measurement and evaluation role, developing expertise in advanced M&E methodologies. Reporting&Stakeholder Engagement:• Work closely with the MEL Specialist to plan, compile, and deliver two comprehensive Impact Reports per year—one internally focused (for staff and leadership) and one externally focused (for funders, partners, and clients). effectively communicating our progress and achievements.• Serve as the primary liaison between the Impact&Learning function and operational teams (Field Support, Client Support, Software Development, and Finance) to ensure seamless data flow, a shared understanding of impact goals and integrated decision‐making. • Develop and maintain a strong understanding of our impact story and be able to articulate it compellingly.• Present key learning insights and impact findings to the leadership team, internal teams, and external stakeholders. • Draft and visually design data dashboards (in collaboration with Software Development Team) that display real‐time metrics on Pelebox Smart Locker performance (uptime, refill rates, patient throughput) and other emerging innovations.• Develop “Data Snapshot” briefs for each month/quarter, summarising progress against predefined impact targets (e.g., 97% on‐time medication pickups, 87% reduction in clinic wait times, positive clinical outcomes) and outlining next steps. • Partner with the Software Development team totranslate user stories and field requirements into dashboard features, automated data visualizations, and user‐friendly reporting tools.• Ensure all reports adhere to donor requirements, sector standards (e.g., SMART indicators), and internal branding guidelines for tone, language, and visual style. • Contribute to fundraising and grant writing efforts by providing robust impact data, narratives, and insights. • Collaboratewith the Fundraising&Grants team to identify data gaps, generate evidence‐based narratives, and supply relevant impact metrics for proposals, donor stewardship reports, and compliance deliverables. • Act as a custodian of the organization’s Impact Measurement Framework—updating it annually to reflect new innovations (e.g., pilot programs beyond Pelebox) and evolving sector benchmarks.• Cultivate a convening energy to bring various teams and stakeholders together around learning and impact objectives. General Duties, Functions and Responsibilities: • Develop daily/weekly work plan, outline associated daily tasks, targets and report daily and/or weekly on completed actions.• Prepare For&Attend all Team Meetings [Weekly Operations, Daily Stand-Ups, Project Planning etc.].• Assist with Recruitment Efforts | Engage with Short-Listed Candidate | Arranging Interviews. • Contribute to the Development of Self and Team • Assist colleagues whenever there is an opportunity to do so.• Coaching/Mentoring and Training new team members to improve their Skills Base and Overall Delivery and …