Specialist: Internal Communications, Engagements and …, Pretoria

KEY PERFORMANCE AREAS

Strategy, Business Planning and Budgeting Development

• Contribute towards the development of the SAMSA Communications Policy and Procedure, Centre Strategy, Business Plan, and budgeting process.
• Develop and implement the SAMSA internal communications and staff communication plans.
• Supporting Top Management in managing organisational change and crisis (e.g. strikes).
• Member of the Transport Communicators Forum led by the Shareholder Department (National Department of Transport).
• Develop and Manage Internal Communications Processes
• Lead and own the internal communication process, delivering timely and effective communications throughout the organisation.
• Liaise across Business Centres, developing and delivering a simple coordinated process to provide effective, joined up communications.
• Build on existing networks and develop relevant contacts throughout the organisation.
• Manage Communication Channels
• Delivering regular communications for all employees through a range of channels, ensuring ease of access to communications, clarity and consistency of messages.
• Oversee regular email communications, blogs, all-staff events, and the intranet – assisting and supporting to ensure overall consistency of corporate messages, providing a lead in the development and relevance of content.

Stakeholder Management

• Manage customer queries registered online are responded to timeously and satisfactorily
• Manage stakeholder engagements and implementation plans

Management of Intranet

In collaboration with IT and the Graphic Designer, play a leading role in redeveloping and improving the SAMSA intranet as a key internal communications tool, and manage content thereof.

Implementation of on Internal Communications Plans

• Implement internal communications plans, measure the effectiveness of messages and channels on an ongoing basis and make recommendations to review and amend the plans as appropriate.
• Research and benchmark latest developments and trends on internal communications, and present proposals to the Executive.

Employee Engagement

• Develop an understanding and awareness of the internal communication needs within SAMSA by liaising with employees as well as various Business Centres, to understand changes and potential implications for internal communications.
• Periodic production of internal bulletins.
• Conduct various internal stakeholder satisfaction surveys. 

Production

• Identify, plan, and develop multimedia material for specific and general use in the enhancement of news information communication on a regular basis.
• Products examples may include explanatory videos of policies, projects, and programs etc. involving principal functionaries in each area of SAMSA’s operations.