German-Speaking Customer Support Representative, Umhlanga

We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone, email, and chat.

You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.

• Provide customer support in German (phone, email, live chat)

• Handle inquiries related to products, services, billing, or technical issues

• Resolve complaints in a professional and solution-oriented manner

• Accurately document customer interactions in the CRM system

• Escalate complex cases to relevant departments when necessary

• Meet KPIs related to response time, resolution rate, and customer satisfaction

• Fluent German (C2 level – written and spoken)

• Good command of English (B2 minimum)

• Strong communication and problem-solving skills

• Customer-oriented mindset

• Ability to multitask and work in a fast-paced environment

• Basic computer literacy

• Previous experience in customer service, call center, or helpdesk

• Experience using CRM systems

• Experience in e-commerce, fintech, tech, or gaming (depending on industry)

• Matric/ Grade 12 qualification is essential

• Competitive salary

• Performance bonus (if applicable)

• Paid training

• Career growth opportunities

• International and dynamic work environment