Strategic Account Manager, Umhlanga

Purpose of the Role The Strategic Account Manager will manage and grow key strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role involves strategic planning, cross-functional collaboration, executive-level communication, and coordinating multiple departments to enhance account performance and operational efficiency.

Key Responsibilities

Develop and execute strategic account plans to drive app adoption, engagement, and revenue growth.

Manage relationships with key clients and stakeholders; conduct regular business reviews and identify expansion opportunities.

Implement data-driven strategies to optimize account performance and exceed targets.

Conduct strategic client meetings and deliver tailored app solutions.

Identify partnership, collaboration, and promotional opportunities to increase app visibility and downloads.

Collaborate with Marketing, Product, and Customer Success teams to integrate client feedback into app features and services.

Report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.

Coordinate relevant departments to ensure seamless execution of client initiatives and app projects.

Analyze client accounts to identify development areas and propose actionable growth strategies.

Monitor market trends, competitor apps, and industry developments to inform account strategies.

Qualifications and Experience

Bachelor’s degree in Business, Marketing, Sales, or related field.

3–7 years’ experience in strategic account management, digital account management, or key client management.

Proven track record in driving growth in digital products or apps.

Experience communicating and reporting at executive level (Exco).

Strong analytical, communication, negotiation, and interpersonal skills.

Experience collaborating with product, marketing, and operational teams in a tech or app environment.

Skills and Competencies

Strategic planning and execution

Client relationship management

Executive-level communication and reporting

Cross-functional collaboration and departmental coordination

Data-driven decision-making

Problem-solving and conflict resolution

Project and time management

Proficiency with CRM systems, analytics platforms, and reporting tools

Key Performance Indicators (KPIs)

Revenue growth and achievement of app-related sales targets

Account retention and client satisfaction rates

Increased app adoption and user engagement from key accounts

Successful implementation of strategic account plans

Effective collaboration with internal teams and partners

Identification and development of key areas for account and operational improvement

Clear and actionable reporting to Exco on account performance and strategic initiatives

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

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