German-Speaking Customer Support Representative, Umhlanga

We are looking for a

German-speaking Customer Support Representative

to provide high-quality assistance to our customers via phone, email, and chat.

You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.

Key Responsibilities

Provide customer support in German (phone, email, live chat)

Handle inquiries related to products, services, billing, or technical issues

Resolve complaints in a professional and solution-oriented manner

Accurately document customer interactions in the CRM system

Escalate complex cases to relevant departments when necessary

Meet KPIs related to response time, resolution rate, and customer satisfaction

Profile Requirements

Fluent German (C2 level– written and spoken)

Good command of English (B2 minimum)

Strong communication and problem-solving skills

Customer-oriented mindset

Ability to multitask and work in a fast-paced environment

Basic computer literacy

Preferred Qualifications

Previous experience in customer service, call center, or helpdesk

Experience using CRM systems

Experience in e-commerce, fintech, tech, or gaming (depending on industry)

Matric/ Grade 12 qualification is essential

What We Offer

Competitive salary

Performance bonus (if applicable)

Paid training

Career growth opportunities

International and dynamic work environment

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