Customer Support and Sales Advisor - Umhlanga

Job Description Job Overview Are you a customer centric person, who will always put your customers first? Are you a natural‑born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities

Providing excellent customer service, with customers issue being resolved first time around.

Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.

Build rapport with customers, get to know their individual needs and put their interests first.

Excellent time management skills

Convert incoming customer service calls into sales.

Explain to customers the offer and the product benefits.

Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.

Building great rapport with your clients, to ensure there is a trust level built.

Act as a brand ambassador of our client.

Job Required Requirements

Grade 12 or a NQF 4 Equivalent

Outbound/ Inbound sales experience (local / international)

Minimum 12 months sales + 12 months customer service

Recent 1-year unbroken tenure

Resides within a 30 KM radius from the office.

Skills Required

Excellent verbal communication

Soft Skills

Sales Ability (comfortable with handling objections, building rapport, needs analysis)

A solid background in targeted customer service.

A driven mindset and a love for hitting targets.

Attention to detail, so the conversation is correctly captured and actioned.

Customer centricity

Ability to multitask.

Preferred Skills

Advanced sales/upselling or retentions experience.

What else to expect?

In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.

Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.

You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Company Benefits

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

KPI Bonus

Free Breakfast Monday

Core Behaviour

Confidential, reliable and genuine

Dynamic, passionate and determined

Friendly, compassionate and cooperative

It's not just about what we do, but the way we do it. And it's our values that make us special.

Apply

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