Process Specialist SME - Dutch, Bryanston

• Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.
• Provide subject matter expertise for complex issues.
• Build training curriculum & Work Instructions.
• Identify and communicate opportunities for continuous process improvement
• Use existing knowledge base to provide a customer facing root cause assessment.

Experience Required

• 3-4 years of experience in a BPO environment.
• Any Bachelor's degree.
• Proficient MS Excel
• Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management
• Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…
• Problem solving and analytical skills.
• Customer / Client facing experience would be handy.

Skills and knowledge

• Good understanding of Order Management process. Quote to Order.
• Clear written & oral communication skills with internal customers.
• Sound analytical & interpersonal skills
• Strong troubleshooting and diagnosis skills
• Training experience will be handy.
• Experience in creating knowledge base would be an advantage.