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Quality Analyst (Contact Centre), Sandton

Quality Analyst (Contact Centre), Sandton
Description

Matric

Diploma in Business Management or equivalent

2-4 years' experience in a Call Centre environment in a position of assisting call centre agents

Ensure quality assurance standards are maintained by all agents

Experience in implementing and monitoring corrective quality assurance actions

Assist Training Officer and Contact Centre Manager with identifying training needs for the agents

Must be able to work shift 24 hour contact centre

Highlights
  • Company name
    Telebest
  • Job position
    Quality Analyst (Contact Centre)
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Quality Analyst (Contact Centre) has been posted in the Randburg Accounting, Financing & Banking category on Locanto.

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