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Recruitment Call Coaching Specialist, Randburg

-26.0914 28.0021
Randburg, South Africa
Last edited: yesterday
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Description

Job Description

Purpose of the Role

The Recruitment Call Coaching Specialist is responsible for improving recruitment consultant performance through continuous coaching, call evaluations, communication development, and recruitment best-practice training.

This role focuses on enhancing the quality of student interactions, strengthening objection-handling and closing techniques, and supporting consultants to achieve higher conversion rates and stronger student engagement outcomes.

The successful candidate will work closely with recruitment managers and consultants to create a culture of continuous improvement, accountability, and high-performance recruitment excellence.

Key Responsibilities

Call Coaching & Performance Development

• Conduct daily and weekly call listening sessions and evaluations

• Provide real-time coaching and constructive feedback to recruitment consultants

• Identify strengths, development areas, and performance trends

• Support consultants in improving call structure, confidence, tone, and communication effectiveness

• Coach consultants on handling objections, student concerns, and difficult conversations

• Develop strategies to improve conversion and enrolment outcomes

Quality Assurance & Best Practice

• Monitor and maintain recruitment call quality standards

• Standardise recruitment best-practice approaches across teams

• Ensure student interactions remain professional, empathetic, and student-focused

• Identify recurring gaps and recommend targeted development interventions

• Assist in developing coaching scorecards and evaluation frameworks

Training & Onboarding Support

• Support onboarding and development of new recruitment consultants

• Facilitate coaching workshops, roleplays, and communication training sessions

• Assist managers with individual development plans and performance improvement support

• Reinforce recruitment processes, systems, and student engagement standards

Collaboration & Reporting

• Work closely with recruitment managers to align coaching priorities with business objectives

• Provide regular coaching reports, performance insights, and recommendations

• Share recurring trends and opportunities for team improvement

• Contribute toward building a positive, accountable, and high-performing recruitment culture

Key Performance Indicators (KPIs)

• Improvement in consultant conversion rates

• Improvement in recruitment call quality scores

• Consultant coaching participation and engagement

• Reduction in recurring performance gaps

• Improved consultant confidence and communication effectiveness

• Positive student interaction and engagement outcomes

Requirements

Essential Requirements

• Minimum 3–5 years’ experience in student recruitment, sales coaching, call coaching, or recruitment leadership

• Strong understanding of recruitment/sales and student engagement environments

• Experience conducting coaching sessions, call evaluations, and performance feedback

• Proven ability to improve sales or recruitment performance outcomes

• Excellent communication and interpersonal skills

• Strong analytical and reporting abilities

Essential Skills & Qualities

Coaching & Leadership Skills

• Strong mentoring and coaching ability

• Ability to motivate and develop individuals

• Constructive and solution-focused approach to feedback

• High emotional intelligence and interpersonal awareness

Communication Skills

• Excellent verbal and written communication

• Strong listening and observation skills

• Ability to guide consultants in building rapport and trust with students

Performance & Analytical Skills

• Ability to identify trends and performance gaps

• Strong attention to detail

• Ability to assess conversations objectively and fairly

• Results-driven with a focus on continuous improvement

Personal Attributes

• Professional and approachable

• Patient and supportive

• Highly organised and proactive

• Adaptable and resilient

• Passionate about people development and recruitment excellence

Preferred Experience

• Experience within higher education or student recruitment environments

• Experience working with CRM systems and recruitment reporting tools

• Previous experience in sales enablement, training, or quality assurance environments

Requirements
TCoaching & Leadership Skills • Strong mentoring and coaching ability • Ability to motivate and develop individuals • Constructive and solution-focused approach to feedback • High emotional intelligence and interpersonal awareness Communication Skills • Excellent verbal and written communication • Strong listening and observation skills • Ability to guide consultants in building rapport and trust with students Performance & Analytical Skills • Ability to identify trends and performance gaps • Strong attention to detail • Ability to assess conversations objectively and fairly • Results-driven with a focus on continuous improvement

Highlights

Company name

Lyceum College
Job position

Recruitment Call Coaching Specialist

Ad ID:

8766953093
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