Project Manager - ICT, Randburg

This role requires a strong blend of technical understanding, stakeholder management, and project governance expertise. You will oversee end-to-end project delivery, ensuring alignment with organisational standards, budgets, timelines, and strategic objectives.

Key Purpose of the Role To manage and deliver ICT projects by defining scope, developing project plans, allocating resources, and ensuring successful execution within agreed timelines, budgets, and quality standards. The role ensures adherence to internal governance frameworks and alignment with business strategy while driving continuous improvement and innovation within the ICT environment.

Key Responsibilities Project Management

Develop and maintain detailed project plans, schedules, budgets, and resource allocations

Lead end-to-end delivery of multiple concurrent ICT projects

Define scope, objectives, risks, dependencies, and governance structures

Coordinate cross-functional teams including analysts, developers, and technical staff

Ensure delivery against time, cost, and quality expectations

Manage project documentation, reporting, and stakeholder communication

Oversee vendor engagement, RFQs/RFPs, and service provider selection

Apply structured methodologies including RACI and project governance frameworks

Business&Stakeholder Engagement

Engage with business stakeholders to define and refine requirements

Translate business needs into clear technical deliverables

Conduct regular service review meetings with business units

Manage escalations and lead problem management processes

Negotiate and maintain SLAs and OLAs with stakeholders

Provide monthly reporting on project status, risks, and delivery outcomes

Financial Management

Develop and manage project budgets and financial forecasts

Ensure projects remain within approved budget parameters (±5% variance)

Track and control project expenditure

Manage out-of-scope work through formal approval processes

Ensure financial governance and compliance on all project spending

Team&Resource Management

Assign tasks and manage workloads across project teams

Define roles, responsibilities, and performance expectations

Conduct performance reviews, goal setting, and development planning

Drive succession planning and capability development

Ensure onboarding and training of new team members

Facilitate regular team progress and compliance reviews

Governance, Reporting&Continuous Improvement

Ensure adherence to IT governance frameworks (ITIL, COBIT, internal standards)

Monitor service delivery performance, trends, and quality metrics

Identify and implement process improvement initiatives

Contribute to ICT strategy and innovation initiatives

Ensure documentation of processes, procedures, and standards

Minimum Requirements Education

ICT Diploma or related qualification

Project Management Certification (PMP / PRINCE2 / PMBOK or equivalent)

ITIL v3 Foundation Certification

Experience

1+ year in Business Analysis

1+ year in Project Administration

3+ years in Service Desk or Customer Service Management

3+ years in System Administration

3–5 years in a senior supervisory or ICT management capacity

Other Requirements

Valid driver’s licence (essential)

Ideal Qualifications

Bachelor’s Degree in Information Technology / Information Systems / Informatics (NQF 7)

ITIL Practitioner certification

Advanced Project Management certification (PMP / PRINCE2 Practitioner)

Key Competencies

Strong leadership and team management capability

Excellent stakeholder engagement and communication skills

Analytical thinking and structured problem‑solving ability

Strong financial and budget management discipline

High attention to detail and accountability

Ability to manage multiple complex projects simultaneously

Strong decision-making under pressure

High level of initiative and ownership

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