Installation Support Coordinator, Randburg

Job category:

Others: Administrative Support and Secretarial

Location:

Randburg

Contract:

Permanent

EE position:

Yes

Introduction The Installation Services Co-ordinator is responsible for coordinating and supporting all installation-related activities for service centres and technicians. This role ensures accurate administration, effective communication, and ongoing operational support to fitment centres, regional offices, and internal stakeholders. The incumbent plays a key role in maintaining system accuracy, coordinating training and compliance requirements, monitoring service requests, and fostering strong working relationships across all departments and fitment centres.

Key Roles and Responsibilities

Creating service centre /technician applications with all relevant documents and general office administration.

Ensuring technician codes and fitment centres are loaded on all systems and issued.

Co-ordinating training and polygraphs

Resolving all e-mail and telephonic queries related to fitment centres.

Keeping updated records of fitment centres and technicians.

Providing on-going training/ support to all fitment centres on the My Tracker site and CRM.

Distributing work to the regional offices and fitment centres.

Responsible for fitment centres Reports.

Providing frontline and general admin training to fitment centres.

Monitoring all Service Requestsfor the fitment centres.

Dealing and interacting with all departments and fitment centres at all levels and maintaining good working relationships

Matric with minimum of 1 years Service Administration experience.

PSIRA Grade E Registered and Active

The suitable candidate will have an above average knowledge of al Tracker Systems.

Good communication skills are necessary and the application must be able to speak , write andread English.

Computer literacy is compulsory.

Attention to detail and accuracy is essential

The relevant candidate must energetic, motivate, have a sense of urgency and Customer Centric.

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