Business Analyst, Richards Bay

Responsibilities: Gather, analyse, and document business requirements across multiple operational divisions Translate business processes into functional specifications, user stories, and process maps Support ERP implementation, gap analysis, and solution design alongside external consultants Assist with data cleansing, migration planning, and data quality improvement Facilitate stakeholder engagement, workshops, progress updates, and solution validation Develop and coordinate UAT testing, defect tracking, and issue resolution Create and deliver user training material and support post-go-live adoption Identify opportunities for process improvement, automation, and operational efficiencies Requirements: Bachelor’s Degree in Business Administration, Information Systems, Computer Science, or related field Proven experience as a Business Analyst within ERP implementation, systems modernisation, or business process improvement projects Strong understanding of requirements elicitation, process documentation, and business analysis frameworks Experience facilitating workshops, interviews, and stakeholder engagement sessions across all business levels Ability to translate complex business requirements into clear functional specifications and actionable technical requirements Proficiency in Microsoft 365, including Excel, Visio, SharePoint, and Teams Familiarity with Jira, Confluence, or similar project and documentation tools Strong analytical, critical thinking, problem-solving, and organisational skills Excellent verbal and written communication skills with the ability to engage both technical and non-technical stakeholders Ability to manage competing priorities and work effectively within cross-functional project teams Advantageous: Experience within the agricultural, agri-processing, or food production sectors ERP platform implementation or support experience Exposure to data cleansing and migration projects Experience designing and delivering end-user training Knowledge of SQL, reporting tools, Agile / Scrum, or Waterfall methodologies Business Analysis certification beneficial