Service Station Manager KZN, Richards Bay

Minimum Requirements

Matric (Grade 12); a relevant qualification in business, retail, or management is advantageous

Minimum 3–5 years' experience in fuel retail, convenience store, or related retail management

Proven experience managing a team in a fast-paced environment

Strong financial acumen— cash handling, reconciliation, stock control

Computer literate (MS Office, POS systems)

Valid driver's licence

Operations Management

Manage all forecourt, convenience store, and in-store food/café operations on a daily basis

Oversee fuel and retail stock control, ordering, and inventory accuracy

Ensure all equipment— pumps, POS systems, refrigeration, café equipment — is maintained and operational

Implement and uphold company standards, policies, and brand requirements (Engen, Total, Caltex, etc.)

People Management

Recruit, train, schedule, and manage a team of fuel attendants, cashiers, and café staff

Conduct performance reviews and manage disciplinary processes in line with the Labour Relations Act

Foster a positive working environment with a focus on accountability and development

Financial Management

Manage daily cash-ups, banking, and reconciliation

Monitor and control operating costs to achieve profitability targets

Analyse sales reports and identify opportunities to grow turnover

Handle payroll input and ensure accurate timekeeping records

Compliance&Safety

Ensure full compliance with health, safety, and environmental regulations on the forecourt and in-store

Maintain valid operating licences, certificates of compliance, and supplier agreements

Conduct regular safety inspections and address any risks promptly

Customer Service

Uphold high standards of customer service across all areas of the site

Handle escalated customer complaints professionally and efficiently

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