Operations Manager, Johannesburg

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.

Key Responsibilities:

Campaign Strategy and Planning:

• Develop comprehensive campaign strategies aligned with client goals and industry best practices.
• Define campaign objectives, target audience, and key performance indicators (KPIs).
• Create and manage campaign budgets and timelines.

Team Leadership:

• Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
• Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
• Foster a collaborative and high-performance culture within the team.

Campaign Execution:

• Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
• Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
• Implement strategies to increase sales conversion rates and achieve revenue targets.

Reporting and Analysis:

• Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
• Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.

Compliance and Quality Assurance:

• Ensure that all campaign activities comply with industry regulations and client-specific requirements.
• Implement and maintain rigorous quality assurance processes to uphold service quality.

Qualifications and Requirements:

• 5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.
• Strong leadership and team management skills.
• Excellent communication and client-facing abilities.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Knowledge of outbound sales processes, techniques, and compliance standards.

Why Join CallForce:

Competitive salary and performance-based bonuses.

Opportunities for career advancement within a growing BPO organization.

Collaborative and supportive work environment.

Access to ongoing training and development programs.

Engage with a diverse client portfolio and exciting sales campaigns.