Process Engineer, Johannesburg

Process Engineering

Bachelors Degree

? Create high-quality process designs to improve customer experience, process efficiency, and process

excellence. Identify operational gaps and opportunities in relation to customer experience, cost, revenue,

and control

? Create high-quality process design work, ensuring a data-driven approach, customer and business

impact, and timely delivery of agreed outputs.

? Conduct a thorough investigation to produce a qualified and quantified view of customer value, pain

points, and priorities in relation to business strategy

? Define success criteria for process performance in terms of customer experience and company strategy

(quality, cost, service levels)

? Identify the most appropriate method and tools for solving a specific problem and scope e.g. analysis,

new design, reengineering, Lean, Six Sigma

? Ensure adherence to and compliance with governance, risk policies, procedures, and compliance policies.

Added Advantage:

? Lean or six-sigma qualifications

? Casewise, Aris, I-Server (Visio process mapping)

? Design and innovation training and experience

? Agile training and experience

? Business Analysis experience