Key Accounts Coordinator (Pharmacy) - Lea Glen (Inland …, Roodepoort

Key Accounts Coordinator (Pharmacy) - Lea Glen (Inland South/Free State) Apply by: 20 January 2026

Position summary Industry: FMCG&Supply Management

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Roodepoort

Contract: Permanent

EE position: No

About our company Clicks Group

Introduction We are seeking to appoint a Key Accounts Coordinator (Pharmacy) - Lea Glen (Inland South/Free State). The candidate will report into the Regional Key Accounts Manager.

Job Purpose To provide support to the national and regional key account managers, by coordinating and organizing all critical functions linked to the service level agreements within the Clicks / Hospital / Link channel, in line with the UPD strategic and Group objectives

Key Performance Areas

To efficiently offer support to the Regional Key Account team, communication and correspondence with key stakeholders, as well as the efficient delivery of any other relevant tasks as and when required, in order to provide the necessary support to the Key Accounts Manager in a professional manner

To assist in managing inventory levels by compiling daily stock reports

To manage, resolve and provide feedback on day-to-day customer and client care queries on time using identified business tools / email (collection, delivery and non-delivery issues).

To liaise, co-ordinate and follow up on special customer deliveries.

To generate, compile and distribute reports and stats when required.

To liaise with customers on orders, as well as create and circulate to the relevant departments.

To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.

To manage day to day adhoc requests from customers (including invoices, PODs)

Compile KPI reports in conjunction with Regional KAM.

Skills

Communication skills (verbal and written)

Relating and networking skills

Analytical skills

Planning and organising (prioritisation skills)

Customer service management, MS Office

Advanced Excel and analytical skill

Knowledge

Knowledge of service excellence and customer principles

Knowledge and understanding of the industry (pharmaceutical / healthcare desirable)

Knowledge of SAP IT systems

Report writing

Delivering results and meeting customer expectations

Following instructions and procedures

Presenting and communicating information

Adhering to principles and values

Planning and Organising

Ability to work under pressure and respond to requests timeously

Post matric certificate/qualification in administration/customer care (desirable)

Nursing experience would be advantageous (hospital key accounts coordinator)

Minimum Job Related Experience 2– 3 years’ experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.

N.B: We endeavour to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

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